Shipping, Refunds & Returns Policy

Introduction

Australian College of Traditional Medicine Pty Ltd (A.B.N. 57 065 694 715) (we, us, our, or Australian College of Traditional Medicine) makes every effort to be fully transparent at all times. Accordingly, we have developed this Shipping, Refunds & Returns Policy to ensure that you are fully aware of your rights with respect to refunds and returns.

Shipping

We ship Australia-wide with Australia Post.

Please allow up to ten (10) business days to receive your order. Deliveries may be delayed during holidays or to regional locations.

Shipping is charged at a flat rate of $12, or free for all orders over $120.

Returns and Refunds

If you are concerned about your entitlement to a refund or exchange, we recommend that you read on to learn about your rights and our obligations to you.

Your Entitlement to a Refund or Exchange

Generally, you will be entitled to a refund or exchange where we are required to do so under any relevant laws, including the Australian Consumer Law. You may ask for a refund or exchange if an item:

  • Has a major problem
  • Is significantly different from what you ordered

To request a refund or exchange, you must provide:

  • Your full name and address
  • The original order number
  • The reason for claiming the refund or exchange

We do not provide refunds or exchanges for change of mind purchases, so please choose carefully. Proof of purchase is required for any refund, return, or exchange.

Returning Items to Us

If you wish to return an item, we recommend doing so as soon as possible after identifying the issue. Delayed claims may result in a refund or exchange being denied.

We reserve the right to assess the condition of a returned item before offering a refund or exchange. Refunds, if granted, will be for the cost of the item only. You may be eligible for an exchange of an identical item or one of a similar value.

How to Return Items

  • Package the item securely to prevent damage during transit, using packaging similar to what it was originally shipped in.
  • We take no responsibility for items lost or damaged in transit. Consider using a tracked or insured shipping option at your discretion.
  • If your return is approved, we will provide you with the return address.
  • Upon receiving and inspecting the returned item, we will issue a refund or exchange if it meets the criteria of this policy.

Return Delivery Charges

We recommend returning items via Registered Post to ensure they can be tracked. The customer is responsible for all shipping costs unless a product fault or shipping error on our part has been confirmed.

Provision of Refunds or Exchanges

If your refund is approved after assessment, you will receive an email confirmation. Refunds will generally be processed within five (5) to seven (7) days after receiving the returned item.

Refunds will be issued via the original payment method. If you haven’t received a refund within ten (10) days, we recommend:

  • Checking your bank account
  • Contacting your credit card company
  • Following up with your bank

If you have taken these steps and still have not received your refund, please email us.

Enquiries

If you have any questions regarding our Shipping, Refunds & Returns Policy, please email us.

Last Updated

3 March 2025